Job Title: CUSTOMER SERVICE EXECUTIVE
Company Overview: Eimskip Vietnam, established in 2007, specializes in providing Logistics services such as warehouse rental, sea transportation, customs declaration, and trucking. With over 100 years of experience operating in 20 countries, they currently have 1711 staff and operate 43 warehouses along with 18 cargo ships globally. Eimskip is rated as the company with the best human resources policy, with 6 policies for employee protection and development publicly announced.
JOB DESCRIPTION:
- Handle Customer Inquiries: Serve as the first point of contact for inbound calls, resolving customer issues or complaints professionally to ensure a seamless service experience.
- Proactively Assist Customers: Conduct outbound calls to reach customers, providing service guidance, answering questions, and offering detailed advice to help them choose the best options.
- Build and Maintain Customer Relationships: Actively engage with current and potential customers, understanding their needs and updating them on service information and pricing to create lasting relationships.
- Enhance Customer Loyalty: Collaborate with relevant teams to improve customer loyalty and continuously enhance the overall customer journey, ensuring satisfaction at every touchpoint.
- Deliver Service Updates: Introduce and communicate service updates to customers via email, phone, or online meetings to keep them informed and engaged.
- Coordinate with Sales Product Department: Organize tender and project meetings with customers to ensure alignment and address their specific needs.
- Achieve Customer Service Goals: Ensure all company-set targets are met on time and effectively, contributing to team success and overall company growth.
- Identify and Resolve Order Errors: Monitor order processing within the CRM system, swiftly detecting and addressing any issues in collaboration with internal teams to ensure smooth operations.
JOB REQUIREMENTS:
- At least 1 years of experience in business development or similar roles, priority for logistics sector.
- Capability to strategize and execute plans.
- Good communication skills, problem-solving ability, and situation handling.
- Ability to work independently and good teamwork.
- Ability to work under pressure and meet deadlines.
- Proficient in using Microsoft Office, including Word, Excel.
BENEFITS:
- Opportunities for promotion and personal development.
- Dynamic and friendly working environment.
- Regular annual health check at reputable hospitals.
- Full enjoyment of 100% benefits (Social Insurance, Health Insurance, Unemployment Insurance).
- Many bonuses on holidays, etc.
- Other benefits detailed at the interview.
HOW TO APPLY
- Submit your CV to: Ngan.le@eimskip.vn
- Office address: 7th Floor, 96 Cao Thang, Ward 4, District 3, Ho Chi Minh City
- Working hours: 8:00 AM – 5:30 PM | Monday to Friday
If you're passionate about customer service and looking for a challenging yet rewarding environment to showcase your talents, apply now and become a part of our team!
